Customer Service Consulting

We train your personnel to exhibit the desired customer service qualities to every customer, every time. Our consultants themselves have made a living out of delivering first class customer service - their livelihoods have depended on it. Customers are too hard to attract and retain to lose them due to poor customer service by your own staff. Our Customer Service Consultancy comprises:

  • Audit of customer service performance of your staff
  • Customer service surveys
  • Customer service training for your staff
  • Customer service inductions for new personnel
  • Regular customer service updates for all customer facing staff
  • Measurement & regular review and performance monitoring
  • Personnel profiling for ideal customer service traits